Frequently Asked Questions
A Virtual Assistant is a remote professional who can handle a variety of tasks — from admin and marketing to tech support and customer service — so you can focus on growing your business.
Our VAs can manage admin work, customer support, social media, content creation, bookkeeping, web updates, healthcare assistance and more. We match your VA’s skills to your specific needs.
We provide VAs for businesses in e-commerce, real estate, healthcare, finance, digital marketing, insurance and other businesses.
Yes, we offer flexible arrangements — full-time, part-time, or project-based — depending on your requirements.
Absolutely. We can build a dedicated VA team to handle multiple business functions at once.
We assess your workflow, goals, and preferred tools, then select a VA with the right skills and experience for your industry.
In most cases, onboarding is completed within 3–5 business days after we finalize your requirements.
Yes. We offer hassle-free replacements to ensure you’re always supported by the right talent.
Yes. We align your VA’s working hours with your preferred schedule.
Simply contact us by booking a free consultation, share your requirements, and we’ll match you with a qualified VA. You can start within days.
Our rates depend on the VA’s experience, skill set, and whether you need part-time or full-time support. Contact us for a customized quote or check our pricing page.
No hidden charges! you pay only for the agreed service plan.
We invoice on a monthly or project basis, depending on your chosen arrangement. Payments can be made through secure online channels such as PayPal, Payoneer, or direct bank transfer.
We strive to deliver top-quality Virtual Assistant services and maintain open communication throughout every project. While payments for completed work are non-refundable, unused portions of prepaid long-term contracts may be refunded or credited, subject to our service agreement terms.
Yes. We offer long-term retainer contracts to ensure consistent support and seamless collaboration with your Virtual Assistant. This arrangement allows your VA to deeply understand your business and deliver ongoing, high-quality results.
If you have any questions, please contact us by clicking the Free Consultation link here.
Just share your unique referral link or simply tell your friends to mention your name when they sign up.
You can still earn! Referral payments apply regardless of your client status.
Clients enjoy extra savings and can stack referral rewards on top of their current service discounts.
Referral payments are processed monthly once your referred friend is onboarded.
We implement secure communication channels, password protection tools, and strict confidentiality policies.
Yes. We can sign an NDA upon request to protect your sensitive information.
Yes. All VAs are bound by confidentiality agreements and follow strict privacy protocols.
Virtual Assistants are entitled to duly approved vacation leave and sick leave in accordance with the Company’s internal policy.
Philippine regular and special non-working holidays are observed unless otherwise agreed in the service contract.
If a VA’s leave or holiday absence coincides with critical operational needs, the Company will coordinate to provide backup support or temporary assistance as reasonably possible.
Yes. Our account managers monitor performance and are always available to address your concerns.
Our VAs are skilled in tools like Google Workspace, Microsoft Office, Trello, Slack, Asana, Zoom, and more. They’ll adapt to the platforms you prefer.
Yes. All our VAs go through skills and tools training to ensure high-quality performance.
Most likely yes. If not, they’re quick learners and can adapt to your systems during onboarding.
Still have questions?
Please don’t hesitate to contact us. We are here to help you!
Feeling Overwhelmed?
Your difficult duties can be handled by a virtual assistant, so you don’t have to do it alone.
